LEGAL
Privacy Policy
Effective Date: July 20, 2026
Last Updated: July 20, 2026
Reefer Intelligence Group respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or submit information through our contact form.
Information We Collect
Information You Provide
When you submit a contact form, we may collect information such as:
- Your name
- Email address
- Company name
- Location
- Equipment or service information
- Details included in your message
- Any other information you voluntarily provide
Please do not submit sensitive personal, financial, medical, or confidential information through the contact form.
Information Collected Automatically
Our website hosting provider may automatically collect limited technical information, including:
- Internet Protocol address
- Browser and device type
- Operating system
- Pages visited
- Date and time of access
- Referring website
- Website error and security logs
This information is generally used to operate, secure, and troubleshoot the website.
How We Use Information
We may use information collected through the website to:
- Respond to service inquiries
- Evaluate requested repair or diagnostic support
- Communicate about equipment, scheduling, or service availability
- Provide remote diagnostic guidance
- Maintain and improve the website
- Protect against fraud, misuse, and security threats
- Comply with legal obligations
- Maintain appropriate business records
We will not use contact-form information for unrelated purposes without providing appropriate notice.
Contact Communications
Submitting a contact form authorizes Reefer Intelligence Group to respond using the contact information you provide.
Submitting the form does not create a service agreement, guarantee availability, or confirm that services will be provided. Service terms may be established separately before work begins.
How We Share Information
We do not sell or rent personal information submitted through the website.
We may share information with:
- Website hosting, email, and technology providers
- Contractors assisting with business operations
- Professional advisers, such as attorneys or accountants
- Government authorities when required by law
- A successor organization in connection with a merger, acquisition, or sale of business assets
- Other parties when you provide consent
Service providers are permitted to access information only as reasonably necessary to perform services on our behalf.
Cookies and Similar Technologies
The website may use essential cookies or similar technologies required for basic functionality, security, and website performance.
If analytics, advertising, or additional tracking technologies are added in the future, this Privacy Policy and any applicable cookie notices will be updated.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Respond to inquiries
- Provide requested services
- Maintain business and service records
- Resolve disputes
- Meet legal, tax, accounting, or security requirements
Information that is no longer needed may be deleted, anonymized, or securely archived.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no website, email system, or internet transmission method can be guaranteed to be completely secure. Information submitted through the website is provided at your own risk.
Your Privacy Choices
Depending on your location and applicable law, you may have the right to request:
- Access to personal information we maintain about you
- Correction of inaccurate information
- Deletion of personal information
- Information about how your personal information is used or disclosed
- Withdrawal of consent where processing is based on consent
Requests may be submitted using the contact information below. We may need to verify your identity before processing a request.
Children's Privacy
This website is intended for businesses and adults seeking commercial refrigerated equipment services.
We do not knowingly collect personal information from children under 13. Anyone who believes a child has submitted personal information should contact us so the information can be reviewed and deleted. Websites directed to children under 13 may be subject to additional COPPA requirements.
Third-Party Links
The website may contain links to third-party websites or services. Reefer Intelligence Group is not responsible for the privacy, security, or content practices of those third parties.
Visitors should review the privacy policies of third-party websites before submitting personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, services, technology, or legal obligations.
The updated version will be posted on this page with a revised "Last Updated" date.
Contact Us
Questions, concerns, or privacy requests may be submitted to:
Reefer Intelligence Group